PORT MADISON ENTERPRISES
SUQUAMISH CLEARWATER CASINO RESORT
Resort- Guest Service Attendant
General Position Summary:
Checks guests into and out of the hotel while maintaining a welcoming attitude and responds in a professional and courteous manner to all guest' questions and requests.
Essential Functions/Major Responsibilities:
Projects a clearly superior customer service image at all times and in a service-oriented manner
Checks guests in and out of the hotel
Confirms credit and payment method at time of check in
Confirms full payment at check out
Logs all requests and confirms completion
Directs guests to daily functions within the hotel and throughout the Clearwater Casino campus
Completes express check-outs to be mailed daily
Runs daily arrival report and marks registration cards for special requests
Balances bank daily
Works with the reservation agent to confirm availability and rates
Secondary Functions:
Performs routine administrative duties for guests as needed (i.
e.
, copies and faxes, etc)
Ensures front desk area is neat and well stocked for the next shift
Assists with preparing collateral information packages for Sales & Catering Manager and Spa Manager, as necessary
Prepares key check inventory
Performs other duties as deemed necessary
Specific Job Skills:
Ability to learn and efficiently utilize the facility’s reservation software program
Ability to answer multi-line telephone system
Competent organizational skills
Read, write and speak English fluently
Ability to communicate in an effective and positive manner with the public and facility personnel
Computer literate with strong mathematical skills
Constant attention to detail and ability to meet deadlines as required
Must be able to maintain confidentiality regarding guests’ credit information and takes all steps necessary to protect personal data
Education and/or Experience:
High school diploma or equivalent with some college courses in hotel management, preferred
CPR Certification
Job Conditions:
Working conditions include working in an office setting with a computer, telephone, fax and other office equipment.
Other working conditions may include working alone, or in a busy office with frequent interruptions.
May have access to other management offices as needed to perform duties.
Ability to adjust working schedule to meet the needs of the business, which may involve covering shifts on short notice.
Physical Requirements:
Ability to lift 50 lbs.
while standing, twisting, or bending.
Must be able to stand and/or sit for extended periods of time.
This position will require working evenings, some weekends, and holidays in an effort to support the needs of the business.
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