Front Desk Agent PM Shift

Front Desk Agent Duties: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues promptly and effectively - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments - Coordinate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Skills: - Excellent guest services and customer service skills - Strong interpersonal and communication skills - Ability to multitask and prioritize tasks effectively - Knowledge of hotel operations and procedures - Experience with night audit procedures is a plus - Fluency in multiple languages is an asset - Strong attention to detail and problem-solving abilities - Ability to work well in a team environment Join our team as a Front Desk Agent at our hotel! As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable.
This is a great opportunity for individuals with a passion for hospitality and a desire to create memorable experiences for our guests.
We offer competitive pay, opportunities for career advancement, and a supportive work environment.
If you have the skills and qualifications listed above, we would love to hear from you.
Apply today to join our team! Note: This job description is intended to provide an overview of the responsibilities and duties of this position.
It is not all-inclusive, and duties may change or be added as needed to meet the needs of the organization.
Job Type: Full-time Pay: $16.
28 - $18.
00 per hour Expected hours: 35 – 40 per week Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evening shift * Every weekend * Holidays * Overtime Work setting: * In-person Work Location: In person