Member Services Representative, YMCA of Port Angeles

GENERAL FUNCTION: Member Services Representative staff are responsible for managing all front desk operations.
Duties include answering multi-line phone system; greeting members first, by name; checking members in and out in a timely manner; taking cash, check, and credit card payments all while providing exceptional customer service.
Multi-tasking skills and an attention to detail are required.
Basic computer skills are necessary, as well as the ability to type a minimum of 45 wpm.
MINIMUM REQUIREMENTS: Strong administrative and computer skills, including working with Microsoft Office suite, program and operating software, and internet applications.
Ability to respond to safety and emergency situations Ability to relate well and communicate effectively to a diverse group of individuals, in all circumstances Pass a comprehensive background screening Have a high school diploma or equivalent Be 18 years of age or older Have current CPR and first-aid certification or be able to obtain within 30 days of hire AREAS OF RESPONSIBILITY: MEMBER SERVICES Ensure that all MSR activities are properly integrated to achieve quality customer service Effectively communicate member complaints/issues to the appropriate coordinator/director Present a positive attitude and demeanor toward all members and staff Learn and use members names Record messages in a legible and accurate manner and deliver to the proper person Maintain a working knowledge of all YMCA programs and events Work independently without supervision at night Must be comfortable working independently for evening shifts with full knowledge of closing and safety procedures including aquatic emergencies WORK ETHIC Assist with the daily operations of the office (i.
e.
answer phones, take program registrations and membership signups.
) Assist all departments with various projects when time allows Work effectively in a team environment and independently Be organized, task-oriented with good follow through ADDITIONAL MSR DUTIES Adhere to proper credit card, check-cashing and cash-handling policies and procedures Be responsible for daily till out of monies taken for the shift Read Whats New book daily and be responsible for the information therein Attend mandatory monthly office staff meetings and trainings Know and follow all safety and emergency procedures Maintain the cleanliness and neatness of the front desk area Participate in the YMCAs Annual Power of Community Campaign Promote volunteer recruitment and retention Notify appropriate person when supplies are low and need reordering SPECIAL DUTIES: ASSIGNED ACCORDING TO HOURS/DAYS WORKED Know and follow Member Services Representative Manual Procedures Process incoming membership applications Receive and process program registrations Track and submit monthly Olympic Medical Center Visitor totals to OMC Organize and manage lost & found ADDITIONAL EXPECTATIONS AND DUTIES: Attends staff meetings and trainings as required and complete all required on-line trainings which includes child abuse prevention training within 7 days of hire.
Upholds YMCA policies for safety, supervision, mandated reporting, and risk management.
Adheres to policies related to boundaries with youths Reports suspicious or inappropriate behaviors and policy violations in accordance to mandated reporting requirements Responsible for general housekeeping tasks to ensure workspace is always clean Submits hours worked accurately on electronic time card, within timelines for supervisor approval Passion for high standards and believes in the YMCA mission of youth development, healthy living and social responsibility Flexible schedule needed as on occasion may need to work evenings and/or weekends Other duties as assigned by supervisor DRIVER REQUIREMENTS: Private Vehicle, Requesting Reimbursement Valid drivers license Proof of Insurance YMCA vehicle 18 of age or older Valid drivers license Driving record which meets or exceeds YMCA standards, driver records request will be submitted WORKING CONDITIONS: ENVIRONMENT Office environment with occasional interruptions The noise level in the work environment is usually moderate Evening and/or early morning, and/or weekend hours required periodically Occasional travel required PHYSICAL ABILITIES The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, includes long periods of sitting, keyboard entry, use of office equipment, use of computer monitor Ability to speak concisely and effectively communicate Be able to communicate using a computer and phone/smart device The employee frequently is required to sit and reach and must be able to move around the work environment Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing Carrying supplies, up to 25lbs.